Shipping policy

Shipping & Delivery

Destinations, rates, and timing

Available destinations and shipping methods are determined by the delivery address entered at checkout. The store is currently set up for United States delivery. Review the product label for storage directions when your order arrives; contact us promptly if packaging or contents are damaged. Free Standard Shipping is available for United States delivery addresses. If you choose an optional faster service, its charge and the available delivery estimate are shown before you place an order. If checkout shows no shipping method for your address, please contact us before ordering. Delivery estimates are not guaranteed arrival dates.

Cold-chain packaging

Visbiome GI Care orders are packed with insulated materials, ice packs, and a temperature sensor card to support cool delivery. Check the package and temperature sensor when it arrives, then refrigerate the product at 36–46°F (2–8°C) according to its label. Contact us promptly with your order number if a shipment arrives warm, damaged, or with a temperature alert so we can review the issue.

Order processing

Orders are normally prepared for dispatch within 1–3 business days after payment is accepted, excluding weekends and public holidays. Stock availability and high-volume periods may extend this time; if a significant delay occurs, we will contact you. The delivery estimate shown at checkout is an estimate, not a guaranteed date, and carrier transit begins after dispatch.

Tracking and delivery issues

When tracking is available, we send it to the email used at checkout. Carrier updates may take time to appear. You can also use our Track Your Order page. If a parcel is delayed, marked delivered but not received, or arrives damaged, contact us with your order number so we can investigate with the carrier.

Address changes

Check your name and shipping address before placing an order. If you notice a mistake, contact us promptly through our contact form. Address changes after dispatch depend on the carrier and may result in additional charges. We will tell you about any charge before arranging a paid reshipment.

For returns and refunds, see our refund policy. Shipping questions: schliepkarow401@outlook.com.